Return and Refund Policy

At Secretique, we do our utmost to ensure customer satisfaction. However, you may sometimes wish to return a product. This Return Policy clearly explains the applicable conditions and procedure.

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1. Return Conditions

Returns are only accepted if all the following conditions are met:

• An item can only be returned after it has been physically received by the customer.
• Return shipping costs are entirely at the customer's expense, including any international shipping fees, customs duties, or applicable taxes.
• Items must be returned unused, unwashed, undamaged, and in their original condition, with all original tags and packaging still attached.
• Trying on is allowed, but prolonged wear or use of the product is not permitted.
• Certain items that, for hygiene reasons, cannot be returned may be excluded from the right of return once they have been opened or used.

Any item not meeting these conditions may be refused and, if possible, returned to the customer at their expense.

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2. Return Procedure

To make a return, please follow these steps:

1. Send a return request by email to the contact address indicated on our website within 30 days of receiving your order.
2. In your request, please provide your order number, the items concerned, and the reason for the return.
3. After validation of your request, we will provide you with the applicable return instructions and address.
4. Return the item to the indicated address entirely at your expense, including any applicable shipping, customs, or tax fees.
5. We strongly recommend using a shipping method with a tracking number (track & trace) and keeping proof of shipment until confirmation of your return processing.

Secretique cannot be held responsible for lost or delayed returns when the customer does not have proof of shipment or delivery.

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3. Refunds

Once the item is received and its condition verified:

• If the return is approved, the purchase amount of the product will be refunded within a maximum of 30 days.
• The refund will be issued via the original payment method, unless otherwise agreed.
• Return shipping costs remain the customer's responsibility.
• Initial delivery charges may be subject to applicable legal provisions regarding the right of withdrawal.

The refund can only be issued after receipt and verification of the returned product.

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4. Liability and Delivery

• Secretique cannot be held responsible for lost packages when tracking indicates that the order was delivered to the address provided by the customer.
• In case of an incorrect or incomplete address provided during the order, the customer is responsible for the resulting consequences.
• Any errors in delivery information must be reported to Secretique as soon as possible after placing the order.

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5. Contact

For any questions regarding returns, refunds, or this Return Policy, you can contact us at the address indicated on our website.